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To reopen your account, contact our customer support team and let them know you'd like to regain access. They'll guide you through the specific steps based on your account's current status.

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If the set time for self-exclusion has not passed, your account cannot be opened before

If your account is self-excluded with indefinite time frame, you may submit a request to reopen your account after three months from the start date.

Please note that, once this request is approved, there is a legally required waiting period of seven days before you will be able to resume playing.

- If the set time for self-exclusion has not passed, your account cannot be opened before
- If your account is self-excluded with indefinite time frame, you may submit a request to reopen your account after three months from the start date.
- Please note that, once this request is approved, there is a legally required waiting period of seven days before you will be able to resume playing.

Once an account has been closed, it cannot be reopened, and it is not possible to create a new account.

- Once an account has been closed, it cannot be reopened, and it is not possible to create a new account.

Have questions about reopening your account? Our customer support team is available 24/7 and ready to help you get back!

The process for reopening your account depends on how it was originally closed. Here's what you need to know.

Reopening account

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