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You can submit your complaint either by email or via live chat.

What if I am not satisfied with the solution?

You can directly send us email to <a href="mailto:complaints@onecasino.com" rel="nofollow noopener noreferrer" target="_blank">complaints@onecasino.com</a>

Step 3: If Unsatisfied with Our Response

eCOGRA: File via their <a href="https://ecogra.org/" rel="nofollow noopener noreferrer" target="_blank">disputes form</a>. They provide impartial adjudication for betting/gaming issues without affecting your court rights.

- eCOGRA: File via their <a href="https://ecogra.org/" rel="nofollow noopener noreferrer" target="_blank">disputes form</a>. They provide impartial adjudication for betting/gaming issues without affecting your court rights.

What if the eCOGRA does not resolve the issue?

If the complaint is not resolved through the ADR process, you can refer the matter to the MGA (Malta Gaming Authority) for formal handling ​<a href="https://www.mga.org.mt/support/online-gaming-support/" rel="nofollow noopener noreferrer" target="_blank">https://www.mga.org.mt/support/online-gaming-support/</a>

If you're unhappy with our services, follow our clear Complaints & Dispute Resolution Procedure to get help quickly. We're committed to resolving issues fairly and efficiently.

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How to make a complaint?

Step 1: Contact Customer Support

What if I am not satisfied with the solution?

Step 3: If Unsatisfied with Our Response

What if the eCOGRA does not resolve the issue?